okok Terms & Conditions — Complete User Guide

1

General Introduction

Welcome to okok.ws. By using this website and mobile application, you confirm that you have read and agreed to abide by these Terms and Conditions in full. okok is an online Sports Betting platform built specifically for sports fans in Bangladesh.

These Terms and Conditions form a legally binding agreement between okok and the user. Creating an account or using any service on the platform constitutes acceptance of these terms. If you do not agree with any of them, please refrain from using the platform.

Okok's Terms and Conditions are written in Bengali so every user in Bangladesh can understand them with ease. We believe transparency is the foundation of trust.

2

Account Registration & Eligibility

To open an account with okok, the following conditions must be met:

• You must be 18 years of age or older.
• Each person may only register one account. If multiple accounts are found, all of them will be closed.
• All information provided at registration must be accurate and truthful.
• Any changes to your account details must be updated immediately.
• Transferring or sharing your account with anyone else is strictly prohibited.

As part of the identity verification (KYC) process, okok may request a national ID card, passport, or other official documents at any time. Withdrawals may be temporarily held until verification documents are submitted.

3

Betting Rules

Before placing bets on okok, it is important to familiarize yourself with the rules below. The betting rules are the most critical part of okok's terms and conditions.

• Once a bet is confirmed, changes or cancellations are generally not possible.
• If a match or event is cancelled, the full stake for that bet will be refunded.
• Odds may change before a match starts or during live betting — the odds at the time of bet confirmation are final.
• Each market has a maximum bet limit, which may vary depending on the match or event.
• If a bet is accepted at incorrect odds due to a technical error, okok reserves the right to void that bet.
• Placing bets on opposing outcomes in the same match using multiple accounts is prohibited.

The decision of the umpire or relevant authority is final. In the event of any dispute over a result, okok's own adjudication decision will apply.

4

Deposit & Withdrawal Policy

Financial transactions on okok are transparent and secure. Full details on deposit and withdrawal rules are outlined below.

Deposit:

• Minimum deposit ৳500.
• Deposits are generally credited to your account instantly.
• You must use a payment method registered in your own name — deposits from third-party accounts are not accepted.
• BKash, Nagad, Rocket, Upay, and bank transfers are supported.

Withdrawal:

• Minimum withdrawal ৳1,000.
• Withdrawals are typically processed within 15 minutes to 24 hours.
• Withdrawals may be delayed if KYC verification has not been completed.
• Withdrawals must be made using the same method as the original deposit.
• Okok reserves the right to conduct additional verification for any unusual or suspicious transactions.

5

Bonus & Promotion Terms

Okok offers a range of bonuses and promotions. Each offer has its own specific terms, though certain general rules apply to all bonuses.

• The welcome bonus is available to new members only and can be claimed once.
• A wagering requirement must be met before a bonus can be withdrawn (typically 5–10x the bonus amount).
• Bonuses are generally valid for 30 days from the date of issue.
• Multiple bonuses cannot be used at the same time unless the promotion explicitly states otherwise.
• Okok reserves the right to modify or cancel any bonus offer at any time.
• Bonuses can only be used for betting and cannot be withdrawn directly.

6

Prohibited Activities

The following activities are strictly prohibited under okok's Terms and Conditions. Violations may result in account termination and forfeiture of funds.

• Using multiple accounts to claim bonus benefits.
• Placing bets using match-fixing arrangements or insider information.
• Deliberately exploiting any system error or bug.
• Using third-party betting software or bots.
• Unauthorised access to another user's account.
• Using the platform for money laundering or any other illegal financial activity.
• Threatening or harassing other users or okok staff.

7

Account Suspension & Closure

Okok reserves the right to suspend or permanently close any account under the following circumstances:

• If evidence of a Terms and Conditions violation is found.
• If information provided during KYC verification is found to be false.
• If suspicious betting patterns are detected.
• Accounts inactive for an extended period (over 12 months).
• At the user's own request.

Any withdrawable balance remaining in a permanently closed account will generally be refunded, though this may not apply in cases of Terms and Conditions violations.

8

Privacy & Data Protection

Okok takes user privacy seriously. Information provided at registration is used solely to improve platform services and meet legal obligations.

• Your personal information is never sold to third parties.
• All data is protected with SSL encryption.
• Information may be disclosed in response to a valid request from legal authorities.
• For more details, visit our Privacy Policy Read.

9

Responsible Gaming

Okok believes betting is a form of entertainment — it should never be seen as a source of income. Responsible gaming is a core principle of our Terms and Conditions.

• Deposit Limit: Set a maximum deposit amount on a daily, weekly, or monthly basis.
• Bet Limit: Set a maximum amount you can bet within a given time period.
• Cooling-Off: Take a break from betting for a set period of time.
• Self-Exclusion: If you feel your betting is getting out of control, you can exclude yourself for a set period or permanently.

If you need help, please contact our Responsible Gaming Visit the page or contact support directly.

10

Limitation of Liability

Okok is not liable for the following:

• Missed bets due to loss of internet connection.
• Issues arising from incorrect information submitted by the user.
• Delays or issues with third-party payment gateways.
• Temporary service disruptions caused by unexpected technical issues.

Okok is always working to improve its service quality, but we cannot guarantee 100% uninterrupted service. Our support team is on hand to resolve any issues as quickly as possible.

11

Changes to Terms

Okok reserves the right to modify these terms and conditions at any time. Users will be notified of significant changes via their registered email or through a notice on the platform.

Continued use of the platform after any changes will be considered acceptance of the updated terms. We recommend visiting this page regularly to stay informed.

12

Contact & Dispute Resolution

If you have any questions or complaints regarding our Terms and Conditions, please get in touch. okok's support team is available 24/7, every day of the week.

• Email: support@okok.ws
• Live Chat: Reach us directly from within the platform.
• For general enquiries, visit our FAQ Page View.

An initial response will be provided within 48 hours of receiving a complaint, and a resolution will be sought within 7 business days. okok believes every user's complaint deserves attention.